Three ways to enhance the patient experience

Three ways to enhance the patient experience

  • Posted On : 7/25/2018 8:27 AM

A patient walks into a hospital or clinic with the hope of feeling better. This seems reasonable, right?

Well, the healthcare professionals and medical staff are thinking beyond this realm with  patient experience, patient satisfaction and daily tasks just to name a few.

An important factor for nurses and physicians is using best-practices to elevate the patient experience.

What is patient experience?

Patient experience encompasses everything from the start of their stay till the end. Patients value timely appointments, access to information, communication and expect exceptional  care. This is the first step into moving on to other integral parts of the healthcare system like patient-centered care.  However, before patient-centered care occurs patient experience needs to be successful.

These are three tips on how to improve the  patient experience in your hospital or clinic.

Communication with patients

This may seem like a no-brainer but communicating with patients is key! It can be as simple as small talk here and there and making sure your patient is okay.

When a nurse or physician speaks with a patient, it helps with the uncertainties that might be  ahead. This gives the patient a better understanding of what is proceeding from this moment on.

Light conversations might seem meaningless in our day to day lives. However, in the healthcare field it can be beneficial to patients. How does it help patients?

It provides a sense of transparency. A nurse can ask a patient a question in a friendly manner and the patient might be more willing to open up to the nurse.

A study found casual nurse-patient conversations  can help a nurse learn more about a patient’s condition and feelings.

The old adage, “It’s the little things in life that matter” apply here.  

While a nurse or physician wants to communicate with their patients, there are always boundaries that should never be crossed. Here are four examples of conversations to never have with a patient.

Make technology and innovation stick

Technology is booming in the healthcare field! There is everything from the advancement of artificial intelligence to virtual reality to help patients heal. It really is unbelievable! All of this technology affects patient experience at the end of the day.

Tech advancements can improve responsiveness between patients and physicians. This is what telemedicine is. It can manage accounts and patient records.

Now, a patient can  even manage their own health records with Apple Health Records. It can easily give patients more information on their diagnosis and answer common FAQs.

Furthermore, the staff gets to use these innovations and this makes their job more efficient. However, innovations can also be helpful.

An innovation worth  installing in your hospital or clinic is a decentralized nurse server like the FlowCARE Nurse Server. This gives nurses several benefits:

  • Closer proximity  to patients
  • Better patient satisfaction
  • Faster response times
  • Optimizes workflow

A nurse who responds faster, increases patient satisfaction,and can optimize their workflow to  easily help with patient experience!

While technology and innovations are great, do not forget about compassion and communication. Yes, the computer now talks to a patient but they still need you!

Patients and decision-making

The final way to help ensure the patient experience is optimized is through patient decision-making. This happens when nurses and physicians provide viable information and resources to help patients make the best informed decisions about  their health.

When patients make the best informed decision, this can lead to greater patient accountability.

However, a bad patient experience can lead a hospital to a lose in the  return of investment. While hospitals are in the business of helping patients heal, they also need to make money to remain  open.

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